1.Organizational Location
The post is located in the UNFPA Procurement Services Branch (PSB) in Copenhagen. The position entails management of one Communications Assistant, and will report to the Client and Partner Relationship Manager in PSB.
This position is funded by the Global Programme for Reproductive Health Commodity Security; funding exists only through December 31, 2013, with a goal to have the position for three years through June 2016 (funding pending for January 2014-June 2016).
2.Job Purpose AccessRH is the UNFPA procurement and information service for reproductive health (RH) supplies. Through this service, UNFPA offers NGOs and governments access to procurement of high quality, affordable RH commodities as well as contraceptive procurement data that is crucial to supply chain coordination.
In direct support of UNFPA's Family Planning Strategy, AccessRH was launched in 2011 in order to address the procurement challenges that RH stakeholders face in responding to the unmet need for contraceptives. In late 2012, an external assessment of AccessRH recommended that the service be repositioned from a separate project focused only on third party (external) clients to a PSB-wide effort on overall supply chain management, thereby enabling PSB to meet its strategic goal of transitioning from purely transactional to strategic procurement.
The purpose of the AccessRH Outreach Lead position is therefore to 1) play a coordinating role for internal communications between PSB and other UNFPA business units in order to encourage continued innovation and efficiency; and 2) generate awareness and use of UNFPA's procurement services by external reproductive health supplies stakeholders in the NGO and government sectors by managing the continuing development and implementation of the AccessRH global communications and marketing plan.
3.Major Activities/Expected Results
The AccessRH Outreach Lead will undertake the following functions:
- Develop and manage implementation of PSB's internal communications strategy and plan in order to enhance PSB connections to relevant UNFPA units, such as Commodities Security Branch, Technical Division, and UNFPA Country and Regional Offices.
- Develop and manage implementation of the external communications and marketing strategy and plan for UNFPA procurement, in order to generate AccessRH procurement and information service clients. As part of the above, the AccessRH Outreach Lead will:
- Conduct outreach on behalf of PSB to both internal and external stakeholders targeting a broad range of NGOs and other public sector organizations.
- Schedule and conduct coordination and implementation of marketing activities such as customer segmentation and response, analysis of client feedback and metrics, and target markets for both AccessRH information and procurement services.
- Provide design, editorial oversight, and input/updates for internal and external communications products including donor reports/meetings, newsletters, presentations, procurement templates, promotional material, training tools and materials, and website content.
- Ensure PSB communications are conducted in a coordinated and cohesive fashion.
- Track and respond to (potential) client queries.
- Collect feedback and recommendations on process and customer service improvements from external clients and convey them to relevant PSB teams.
- Manage the work of the Communications Assistant and any communications consultants.
- Use and assist with development of functionality and content, such as client tracking, client-facing functionality, and multiple language resources.
- Undertake other tasks and duties as required.
The expected outcomes would be:
- Enhanced UNFPA position as a preferred global procurement partner for reproductive health supplies – as evidenced my increased numbers and types of clients and related income generated.
- PSB coordination with UNFPA internal offices on family planning and reproductive health objectives.
- Greater awareness of and demand for UNFPA supply chain-related services and activities, including AccessRH and the Reproductive Health Interchange.
- Improved UNFPA impact in meeting unmet need for contraceptives by providing safe, effective RH supplies while enabling implementing partners to advance their own capacity to deliver improvements in reproductive health.
4.Work Relations
- Supervised by the Client and Partner Relationship Manager
- Direct supervision of Communications Assistant
- Function as communication focal point between PSB and HQ communications
- Cooperates with the following internal staff: o PSB staff working in Contracts, Global Programme, Inventory, Quality Assurance, Supply Chain Management, and regional procurement teams. o Procurement and reproductive health commodities security focal points in regional and country offices o Communications and external relations staff in HQ, NY
- Cooperates with the following external stakeholders: o International family planning, reproductive health and HIV-related organizations o Other UN agencies o Ministries of Health in low and middle income countries o National-level family planning, reproductive health and HIV-related organizations and related media
5.Job Requirements
Education: Completion of secondary education, preferably with a focus on marketing, communication, business administration, or related fields. Post-secondary studies in any of these fields would be useful, but is not a requirement.
Knowledge and Experience:
- Minimum seven years communications and/or outreach experience, preferably in an international organization
- Demonstrated capability leading communications work
- Experience working in multicultural teams and across numerous offices
- Knowledge of reproductive health and procurement issues
- Experienced in developing presentations and public speaking
- Sound knowledge of MS Office applications (Microsoft Word, Excel, & PowerPoint)
Required Competencies:
Functional Competencies:
- Excellent research, writing, presentation, and editing skills
- Ability to describe complex systems and processes in a clear and understandable way to both programmatic and operational audiences
- Sound editorial judgment and a sensitivity to UNFPA issues
- Organizational awareness
Core Competencies:
- Communicating information and ideas
- Developing People/Coaching and Mentoring
- Integrity
- Cultural Sensitivity/Valuing Diversity
- Analytical and Strategic Thinking
- Knowledge Sharing/Continuous Learning
Languages: Fluency in spoken and written English. Knowledge of second UN language desirable.
Other Desirable Skills:
- PRINCE2 Project Management certification – Foundation Level
- Experience working within the UN system or other international organization
- Strong experience in international development work, especially with women's and health issues
- Ability to perform well under pressure and flexibility in handling unexpected work assignments as and when necessary
- Experience designing and developing web presence and/or tools
- Familiarity with Adobe InDesign and LifeRay software
How to apply:
UNFPA offers a work environment that reflects the values of gender equality, teamwork, respect for diversity, integrity, and a healthy work/life balance. We are committed to maintaining our balanced gender distribution and therefore encourage women to apply.
We offer an attractive salary, subsidized medical/dental insurance and pension benefits. This is a Fixed Term Assignment (FTA) for one year renewable subject to funding.
Applications in English (including letter of interest, CV and completed/signed UN Personal History Form (P11)), quoting Outreach Lead should be sent not later than 17:00 hours on Thursday, 26 September 2013 via email to: vacancies@unfpa.dk
The Personal History Form can be downloaded from UNFPA's website:http://www.unfpa.ru/en/vacancy/108
Evaluation of qualified candidates for this position may include a written test or other assessment methodologies followed by a competency-based interview.
Please note that the selected candidate must have a residence/working permit in Denmark.
UNFPA will only be able to respond to those applicants in whom UNFPA has a further interest.
The UN Common Premises is a smoke-free work environment.
There is no application, processing or other fee at any stage of the application process.
UNFPA does not solicit or screen for information in respect of HIV or AIDS and does not discriminate on the basis of HIV/AIDS status.