PROGRAMME ANALYST - INCLUSIVE DEVELOPMENT, Buenos Aires, Argentina

Deadline : 03-Nov-13

Type of Contract : FTA Local

Post Level : NO-B

Languages Required :English Spanish

Background

Under the guidance and direct supervision of the Programme Coordinator and indirect supervision of the Deputy Resident Representative, the Programme Analyst is responsible for the area of Inclusive Development. She/He defines the Cluster´s strategy, actively pursues resources mobilization through the development of strategic partnerships with government, establishes and monitors the Cluster´s annual workplan and staff assigned to the group. The Programme Analyst analyzes political, social and economic trends and leads formulation, management and evaluation of programme activities within his/her portfolio, provides policy advice services.

The Programme Analyst supervises and leads the programme support staff, coordinates activities of the projects' staff. The Programme Analyst works in close collaboration with the operations team, programme staff in other UN Agencies, UNDP HQs staff and Government officials, technical advisors and experts, multi-lateral and bi-lateral donors and civil society ensuring successful UNDP programme implementation.

Duties and Responsibilities

• Implementation of programme strategies;
• Management of the CO programme;
• Creation of strategic partnerships and implementation of the resource mobilization strategy ;
• Provision of top quality policy advice services to the Government and facilitation of knowledge building and management.

Ensures implementation of programme strategies focusing on achievement of the following results:

• Thorough analysis and research of the political, social and economic situation in the country and preparation of substantive inputs to CCA, UNDAF and other documents;
• Identification of areas for support and interventions within the thematic/sectoral areas assigned;
• CO business processes mapping and preparation of the content of internal Standard Operating Procedures in Results Management.

Ensures effective management of the CO programme within the thematic/sectoral areas assigned focusing on quality control from formulation to implementation of the country programme achieving the following results:

• Effective application of RBM tools, establishment of management targets (BSC) and monitoring achievement of results;
• Design and formulation of CO programme within the area of responsibility, translating UNDP's priorities into local interventions. Coordination of programme implementation with the executing agencies. Introduction of performance indicators/ success criteria, cost recovery, targets and milestones;
• Initiation of a project, presentation of the project to PAC, entering project into Atlas ( in small offices), finalization of contribution agreement; determination of required revisions; coordination of the mandatory and budget re-phasing exercises, closure of projects through review. Programme Analyst can perform functions of Manager Level 1 in Atlas for POs and vouchers approval, participates in recruitment processes for projects;
• Financial and substantive monitoring and evaluation of the projects, identification of operational and financial problems, development of solutions. Participation in audit of NIM projects;
• Follow up on audit recommendations. All exceptions are timely reported;
• Aggregate reports are regularly prepared on activities, outputs and outcomes. Preparation of donor reports.

Ensures creation of strategic partnerships and implementation of the resource mobilization strategy in cooperation with the Management Support and Business Development Team focusing on achievement of the following results: focusing on achievement of the following results:

• Development of partnerships with the UN Agencies, IFI's, government institutions, bi-lateral and multi-lateral donors, private sector, civil society in the specific thematic areas based on strategic goals of UNDP, country needs and donors' priorities;
• Analysis and research of information on donors, preparation of substantive briefs on possible areas of cooperation, identification of opportunities for initiation of new projects, active contribution to the overall office effort in resource mobilization.

Ensures provision of top quality advisory services and facilitation of knowledge building and management focusing on achievement of the following results:

• Identification of sources of information related to policy-driven issues. Identification and synthesis of best practices and lessons learnt directly linked to programme country policy goals;
• Support to development of policies and institutions that will address the country problems and needs in collaboration with the Government and other strategic partners;
• Sound contributions to knowledge networks and communities of practice;
• Represents the country office in meetings, seminars, discussion groups and other events dealing with the area concerned;
• Prepares presentation and other briefing materials for Senior Management on relevant issues about his/her thematic area;
• Organization of trainings for the operations/ projects staff on programme issues.

Competencies

Advocacy/Advancing A Policy-Oriented Agenda

• Identifies and communicates relevant information for a variety of audiences for advocating UNDP's mandate.

Results-Based Programme Development and Management

• Assesses project performance to identify success factors and incorporates best practices into project work;
• Researches linkages across programme activities to identify critical points of integration;
• Monitors specific stages of projects/programme implementation;
• Analyzes country situation to identify opportunities for project development;
• Participates in the formulation of project proposals and ensures substantive rigor in the design and application of proven successful approaches and drafts proposals accordingly.

Building Strategic Partnerships

• Maintains an established network of contacts for general information sharing and to remain up-to-date on partnership related issues;
• Analyzes and selects materials for strengthening strategic alliances with partners and stakeholders.

Innovation and Marketing New Approaches

• Generates new ideas and proposes new, more effective ways of doing things;
• Documents and analyses innovative strategies/best practices/new approaches;
• Analyzes information/databases on potential and actual donors;
• Develops a database of project profiles. Identifies opportunities for project proposals for presentation to donors;

Promoting Organizational Learning and Knowledge Sharing

• Generates new ideas and approaches, researches best practices and proposes new, more effective ways of doing things;
• Documents and analyses innovative strategies and new approaches.

Job Knowledge/Technical Expertise

• Understands and applies fundamental concepts and principles of a professional discipline or technical specialty relating to the position;
• Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks;
• Strives to keep job knowledge up-to-date through self-directed study and other means of learning;
• Demonstrates good knowledge of information technology and applies it in work assignments;
• Demonstrates in-depth understanding and knowledge of the current guidelines and project management tools and utilizes these regularly in work assignments.

Global Leadership and Advocacy for UNDP's Goals

• Identifies and communicates relevant information for advocacy for UNDP's goals for a variety of audiences;
• Identifies and takes advantage of opportunities for advocating for UNDP's mandate.

Client Orientation

• Researches potential solutions to internal and external client needs and reports back in a timely, succinct and appropriate fashion;
• Organizes and prioritizes work schedule to meet client needs and deadlines;
• Anticipates client needs and addresses them promptly.

Required Skills and Experience

Education:

• Master's Degree or equivalent in Business Administration, Public Administration, Economics, Political Sciences, Social Sciences or related field.

Experience:

• Minimum 2 years of relevant experience at the national or international level in providing management advisory services, hands-on experience in design, monitoring and evaluation of development projects;
• Experience in the usage of computers and office software packages, experience in handling of web based management systems.

Language Requirements:

• Fluency in Spanish and English.

Application procedure:

• Download, fill and sign the P11 - Personal History Form http://www.undp.org.ar;
• The system will be prompted to upload a file on the next page after 'submit' application;
• UNDP will not process applications without P11 properly uploaded.

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

Human Resources Analyst, OHR Service Delivery, New York

HR ANALYST, OHR SERVICE DELIVERY

Location : New York, UNITED STATES OF AMERICA

Application Deadline : 24-Oct-13

Type of Contract : FTA International

Post Level : P-2

Languages Required :English

Starting Date : (date when the selected candidate is expected to start) 19-Nov-2013

Duration of Initial Contract : One Year

Expected Duration of Assignment : One Year (Renewable)

Background

UNDP's Strategic Plan 2014-2017 sets the scene for greater institutional effectiveness through improved management of financial and human resources in pursuit of results in a way which is sustainable within projected resources flows. This includes a new business model that promotes business development in order to strengthen UNDP's substantive relevance and demand for its services. Furthermore, in a resource constrained environment, UNDP's long-term financial sustainability calls for innovative thinking coupled with expanding the partnership base, mobilizing resources and generating revenue.

Within this context, the Office of Human Resources (OHR) in general and Staff Administration Services (SAS) in particular has extended the wide range of HR services beyond UNDP's workforce to a number of other UN organizations on a reimbursable basis, generating revenue to OHR's Reimbursable Services Funds on the basis of cost recovery with nine signed Service Level Agreements (SLAs). Currently serving a human resources base of approximately 31,000 UN personnel, SAS in Copenhagen, Denmark, is a Centre of Excellence with a ten year legacy of providing HR Services to the UN system. Furthermore, UNDP offers its expansive online learning management services to over 15,000 users from across the UN system. Recognizing this opportunity in the context of the new business model, OHR is exploring opportunities to further develop the concept of services offered to UN organizations with clear performance indicators and financially profitable targets. This includes exploring the scope of the service portfolio beyond the current UN organizations.

To meet this objective, OHR has established the position of HR Analyst, OHR Service Delivery. In close collaboration with the Chief, Strategic Planning, the incumbent of the post will be responsible for reviewing, analyzing and planning business development opportunities, operations and finances and support the ongoing efforts to further reinforce OHR's Service Delivery Model. Focus will lie on strengthening the current business model with a view to exploring and developing ways in which it would become more strategic towards ensuring that this growth opportunity is fully harnessed and leveraged in the interest of UNDP's financial sustainability objective.

Duties and Responsibilities

Summary of key functions:

• Reviewing and analyzing business development opportunities for OHR;
• Under the guidance of the supervisor, Chief, Strategic Planning, support the development of a strategic business model for OHR's Service Delivery Model as well as a marketing and communications plan;
• Collection and analysis of internal and external data, as well as assisting in the development of metrics to support OHR Service Delivery;
• Serve as focal point for potential new clients and serve as primary liaison with designated HR Service Delivery Focal Points to track client satisfaction;
• Participate in the implementation of various organizational effectiveness initiatives interventions, under the guidance of the Chief, Strategic Planning.

Reviewing and analysing and business development opportunities:

• Working with Operations Advisor, OHR and Chief, Strategic Planning assist in further developing current services portfolio of OHR beyond existing channels such as Staff Administration and Learning Services;
• Contribute to the development of a maturity model for UNDP's approach to HR service delivery working closely with the Operations Adviser, OHR;
• Analysing and developing plans together with responsible managers to ensure each services portfolio has strategic operational and finance plans to enable implementation and develop a framework for capturing this information consistently.

Devising a strategic marketing and communications plan for OHR's Service Delivery Model:

• Contribute to design of a framework for HR Service Delivery which maximises synergies of all service offerings within OHR in close collaboration with the Operations Adviser, OHR;
• Develop a marketing strategy for HR Service Delivery in close collaboration with the Chief, Strategic Planning and OHR Communications Specialist;
• Develop communications and marketing tools for addressing potential new client needs as a basis for standard as well as customised offerings. In close collaboration with OHR colleagues contribute to cultivating a client centric organisation that is conducive to high productivity.

Collection and analysis of internal and external data, as well as development of metrics to optimise the business case for HR Service Delivery:

• Conduct research on strategic HR matters to identify trends and risks in global HR management with particular focus on best practices in global service delivery;
• Conducts and presents research findings of external and internal best practices in global shared services to support the business case for HR service delivery;
• Participates in best practices sharing and benchmarking with other HR Organizations worldwide, including UN common system, public and private sector.

Serve as focal point for potential new clients and primary liaison with HR Service Delivery Focal Points to ensure alignment:

• Act as focal point for all matters pertaining to the business development side of HR Service Delivery;
• Coordinate and attend new client meetings as appropriate;
• Serve as focal point for potential new clients and primary liaison with designated HR Service Delivery Focal Points to ensure alignment.

Participate in the implementation of various organizational effectiveness interventions, under the guidance of the Chief, Strategic Planning:

• Contribute to the implementation of corporate and OHR project activities with appropriate project partners. e.g. UNDP Strategic Plan, UNDP People Strategy;
• Contribute to the continuous evaluation of the impact of new OHR initiatives and programmes as designated.

Impact of Results

The work of the HR Analyst, Resource Mobilization entails working in collaboration with OHR colleagues to support the implementation of UNDP's Strategic Plan and its vision. In particular the incumbent will work with the Chief, Strategic Planning, the Operations Advisor OHR and the OHR Communications Specialist and be the focal point for developing UNDP's market exploration and engagement strategy to become the UN HR Service Deliverer of Choice. The anticipated impact of this role is significant in terms of potential revenue gains for OHR as well as in the strengthening of existing partnerships and creation of new ones.

Competencies

Functional Competencies:

Promoting Organizational Change and Development

Assisting the individuals to cope with change

• Develops communications and programmes to assist business units in their adaptation to changing environment;
• Provides counseling and coaching to colleagues who are dealing with change Assists in the development of policies, communications, and change strategies;
• Performs appropriate work analysis and assists in redesign to establish clear standards for implementation.

Strategic Alignment of Management Practice:

Identifying best practice, analyzing information

• Gathers and analyzes information on best practices in the relevant management practice in his/her area of responsibility within and outside the UN System (for UN coordination) and makes recommendations on their application;
• Understands the organizational structure, knows key functional and operational areas of organizational units and delivers management systems and services according to their unique requirements;
• Gathers and analyzes management information to meet current and future organizational priorities and goals;
• Establishes and uses contacts throughout the organization to ensure increased understanding of policies and practices in supporting organizational goals.

Innovation and Marketing of New Approaches:

Level 2: Developing new approaches

• Seeks a broad range of perspectives in developing project proposals;
• Generates for regional and innovative ideas and effective solutions to problems;
• Looks at experience critically, drawing lessons, and building them into the design of new approaches;
• Identifies new approaches and promotes their use in other situations;
• Documents successes and uses them to project a positive image;
• Creates an environment that fosters innovation and innovative thinking;
• Makes the case for innovative ideas from the team with own supervisor.

Design and Implementation of Management Systems:

Designing and implementing management system

• Carries out research into existing systems to identify best practice and make recommendations to management on applicability to UNDP;
• Refine and enhances existing systems by leading and coordinating systems development;
• Makes recommendations regarding design or operation of systems or programmes within organizational units
• Identifies and recommends remedial measures to address problems in systems design or implementation;
• Conducts system assessment to improve development of systems design and operation.

Building Strategic Partnerships

Maintaining a network of contacts

• Maintains an established network of contacts for general information sharing and to remain up-to-date on partnership related issues;
• Analyzes and selects materials for strengthening strategic alliances with partners and stakeholders;
• Establishes and nurtures positive communication with partners.

Job Knowledge / Technical Expertise:

In-depth knowledge of the Subject-matter

• Understands more advanced aspects of primary area of specialization as well as the fundamental concepts of related disciplines;
• Serves as internal consultant in the area of expertise and shares knowledge with staff;
• Continues to seeks new and improved methods and systems for accomplishing the work of the unit;
• Keeps abreast of new developments in area of professional discipline and job knowledge and seeks to develop him/herself professionally;
• Demonstrates comprehensive knowledge of information technology and applies it in work assignments;
• Demonstrates comprehensive understanding and knowledge of the current guidelines and project management tools and utilizes these regularly in work assignments.

Client Orientation:

Contributing to positive outcomes for the client

• Anticipates client needs;
• Works towards creating an enabling environment for a smooth relationship between the clients and service provider;
• Demonstrates understanding of client's perspective;
• Keeps the client informed of problems or delays in the provision of services;
• Uses discretion and flexibility in interpreting rules in order to meet client needs and achieve organizational goals more effectively;
• Solicits feedback on service provision and quality.

Core Competencies:

• Ethics and Values;
• Organizational Awareness;
• Developing and Empowering People / Coaching and Mentoring;
• Team player;
• Communicating Information and Ideas;
• Self-management and Emotional intelligence;
• Conflict Management / Negotiating and Resolving Disagreements;
• Knowledge Sharing / Continuous Learning;
• Appropriate and Transparent Decision Making.

Required Skills and Experience

Education:

• Master's Degree or equivalent Advanced Degree in Human Resources, Business Administration, Marketing or a related field of expertise.

Experience:

• A minimum of two years of working experience in human resources, business development, strategy, marketing and communications or other relevant field required;
• Experience from the United Nations system and/or UNDP would be an advantage as would experience from private sector.

Language Requirements:

• Fluency in English with strong communications and drafting skills. Proficiency in a second UN working knowledge is an asset.

Nutrition Officer, Yemen

Organization: Food and Agriculture Organization

Country: YemenClosing date: 04 Nov 2013

Under the general guidance of the FAO Representative (FAOR), the supervision by the Chief Technical Adviser (CTA) of the Food Security Information Systems (FSIS) in Yemen and in coordination with the Food Security Information Specialist, the Coordinator of the Food Security Technical Secretariat (FSTS) and the Regional Office for the Near East and North Africa (RNE) and relevant FAO headquarters Lead Technical Unit and Lead technical Officer (LTU/LTO), the Nutrition Officer will provide support in the implementation of the programme.

In particular, the incumbent will:

• Expand data collection and analysis processes led by Governmental institutions and other key partners and ensure that the various nutrition databases are maintained and updated with relevant information;
• Provide advice on food and nutrition security coordination mechanism(s) at a National and Governorate level;
• Participate in and support policy review processes related to food and nutrition security in collaboration with the Food Security Technical Secretariat (FSTS), the Ministry of Agriculture, Ministry of Health and other relevant government partners, to ensure nutritional problems and the right to food are adequately addressed in national and sub-national policies, strategies and plans;
• Identify capacity deficits among staff members in FSTS and other government institutions and provide nutrition trainings;
• Provide guidance and technical support to FSTS staff to incorporate nutrition objectives and activities in all relevant FAO projects (at formulation and implementation stage);
• Contribute to the monitoring of budget and accounts and prepare and submit monthly, quarterly and annual reports on nutrition activities to the CTA;
• Contribute to the development and implementation of specific research initiatives and to the production and dissemination of food security and nutrition information through the FSIS's ad-hock and routine publications and, other information products;
• Represent FAO/FSIS project in the Scaling Up Nutrition (SUN) Movement in Yemen, interagency cluster and relevant working groups (nutrition, health and food security) meetings as dictated by the project CTA and in line with key areas of interest and research, and support the development of structures to improve contextual information availability, through increasing coordination and liaison with other sectors parts, such as the SUN movement in Yemen;
• Monitor communication with partners in relation to assessment planning and analysis – linked to improved coordination at all levels;
• Perform other duties as required.

MINIMUM REQUIREMENTS

Candidates should meet the following:

• Advanced university degree in social science, with a specialisation in food and nutrition security or a related field
• Five years of experience in food and nutrition security analysis, policies and programmes and in capacity development for food and nutrition security
• Working knowledge of English

SELECTION CRITERIA

Candidates will be assessed against the following:

• Extent and relevance of experience in food security and nutrition monitoring and analysis
• Demonstrated experience in supporting, advising and monitoring training processes on food security and nutrition analysis
• Demonstrated experience in implementing a variety of analytical methodologies and techniques related to food security
• Demonstrated experience in establishing and maintaining partnership with UN agencies, NGOs, governmental and media agencies
• Ability to plan, organise, implement and report on work
• Relevant work experience in countries in emergency situations
• Excellent communication skills in English, both orally and in writing, and ability to draft technical reports in English
• Limited knowledge of Arabic would be an advantage

Please note that all candidates should possess computer/word processing skills and should be capable of working with people of different national and cultural backgrounds.

REMUNERATION

A competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, click on the following link: http://icsc.un.org

How to apply:

TO APPLY: Carefully read and follow the Guidelines to applicants

Send your application to:

V.A. FNYAR-942-13-PRJ Operations Unit 11 El Eslah El Zerai Street, Dokki 12311 Cairo, Egypt PO Box 2223, Cairo Fax No: 002 02 37495981; 002 02 33373419 E-mail: FNYAR-942-13-PRJ@fao.org

This vacancy is open to male and female candidates. Applications from qualified women candidates and applications from qualified candidates from non/under-represented member states are encouraged. Please note that FAO staff members are international civil servants subject to the authority of the Director-General and may be assigned to any activities or office of the organization.

FAO IS A NON-SMOKING ENVIRONMENT

GUIDELINES TO APPLICANTS

Examine carefully how relevant your qualifications are by reviewing the Duties & Responsibilities of the position and the requirements that are needed in order to perform the job successfully.

HOW TO APPLY

Please provide a completed FAO Personal History Form, found on the Internet site.

Your application should be typewritten (where possible), signed and dated.

Clearly indicate in the appropriate box on the Personal History Form and on the front of your application, the title of the post and the Vacancy Number.Submit a separate application for each position for which you are applying.Send your application to the address (mail, e-mail, or fax) indicated on the Vacancy Announcement.Internal candidates should provide 10 copies of their application.

Applicants will be contacted directly if selected for an interview.

FILLING IN THE FAO PERSONAL HISTORY FORM

LANGUAGE SKILLS

Please list the languages with which you are familiar, beginning with your mother tongue, indicating the extent of your knowledge as:

Excellent/Good = Working knowledge: You will be expected to work independently using the language required, to prepare a variety of written communications (correspondence, reports, working papers, etc...), to participate actively in meetings and in work-related discussions, etc.

Fair = Limited knowledge: You will be expected to follow work related discussions or meetings, even though you may wish to intervene in another official language. You will be expected to participate in simple conversations, to use the telephone, to read and understand work-related texts and to write simple communications, etc.Slight

COMPUTER SKILLS

Indicate your word processing skills and knowledge of database/spreadsheet (e.g. Excel, Access), or any other office automation software known and used.

If applicable, specify your work experience in data entry/retrieval and programming skills. Indicate knowledge of programming languages and operating systems.

ACADEMIC QUALIFICATIONS

Starting with the present and going back in time, please give details of:

Period of study with name and location of the academic institution,

Title of study obtained, both in the original language and in English, indicating the subject(s) of specialisation and year degree* was/is to be awarded,List any other relevant training or formal education that may be relevant to your application.

If selected for an interview, you will be expected to provide FAO with certified copies of your academic qualifications.

• A university degree is a title of study substantiated by at least 3 years of full time study (equivalent to a BA or BSc) from a bona fide institution. An advanced university degree is equivalent to a Master's degree.

EXPERIENCE

Relevant professional experience is counted from the time of attainment of the first relevant degree.

Endeavour to demonstrate how your experience meets the requirements of the post.

OTHER INFORMATION

If applicable, give the number of publications and provide a list and the dates of the most relevant publications.

Provide samples of written work only upon request.

CIVIL ENGINEER, Sittwe, Myanmar

Position DUS

Title: CIVIL ENGINEER (Myanmar National)

Station: Sittwe Sittwe, MraukU, Min Bya and Kyauk Taw

Dote:

Position: 2

Type: 4 months

Locution: Project

Deadline No of Employe: 16 0ctober 2013

CDN [Consortium of D+tch N60's) is an International NG} with M7U signed with Ministry of Duties and Respost &Hygiene (WASA), Rice Bank Construction, School Renovation, Dom Construction and Access Road Construction with proiect in CDN project areas and to ensure proposal objectives are met within the appropriate time lines and that the quality/outcome ore within the overall budget and meet CDN qualiry stundards.

Management:

1. To supervise/direct the civil Works according to the Donor/Cluster Design;

2. To monitor the progress of the works by comparing the actual progrltt with the approved progress of the works and to recommend the Contractor the appropriote measures to be taken, in case the works ore behind schedule;

3. To arrange and take part to regular site progress meetings by liaising with the municipalities' representatives;

4, To Advise the supplier/Beneficiary on possible ways to ovoid unforeseen extra expenditures for the project;

5. To Liaise under the technical and contractual aspects with the Contracting Authority, for a smooth and effective progress and successful completion of the works;

6. To carry out any other task related to the Direction and Supervision of the works as may be requested by the Donor/Cluster.

Technical 1versee technical design and execution ofthe CDN Construction project activities.

Ensure the work meets quali4t standards and budget,log and timing requirements.frame Ensure the quality of the construction of alt CDN construction projects ore meet infrastructure, ensuring good maintenance and sustainable processes are put in place. Develop and maintain good working relationships with the WASH cluster leads, other NG}s conducting WASH proiects and other agencies working in the areas of project implementation.

Experience/5kill

• Graduated from Civil engineer or Bachelor of Civit Engineer
• At least 3 years experience in doing Construction work for NGO/\NG7 and

Cash For Work Activity. Willingness and capacity to trqvel out of Sittwe including to the project areas in the Rakhine State,

spreadsheets. Proven trock record of quality performance in highty pressured environments.

Demonstrated strongt interpersonal skills, sound judgment, planning and team work. Highly developed analytical and communication skill, Including good oral and written communication skills Bengali Language will be on advantage.

Competence in using information technology including AUTO CAD, word-processing and

Interested and qualifu applicants should submit comprehensive application with a cover letter to CDN Sittwe Office No.99, fiii Htaung Su RoaQ North San $ta ward, fui Daw Thar Qtr, Sittwee Township..Attn Daw Naing Soe Aye, Sittwe, Rakhine State (or) by e-mail to: cdn.humanresources @gmail,com.

Data Centre Engineer-Tunis

• Position title:Data Centre Engineer
• Grade: PL6
• Position N°:50000557
• Reference:ADB/13/147
• Publication date:11/10/2013
• Closing date:02/11/2013

Objectives

Under the leadership of the Division Chief of Data Center & Field Office Services, the data centers engineer is responsible for the operational effectiveness and efficiency of one Data Centre's technology systems and networks and in ensuring high levels of customer satisfaction are maintained. Implements the agreed Data Centre technology footprint and ensures that the Data Centre architecture is adhered to. Migrates their Data Centre to new technologies, evaluates processing performance relating to machine utilization and reliability, and forecasts financial, physical, and human resource needs to meet established objectives. Support and coordinates operational activities for network/data operations, business continuance and restoration plan that isolate problems and implement pre-planned alternative routes or systems to restore service. He needs to ensure no disruption of critical systems and overseeing Data Centre operations, physical security, facility management, hardware and equipment maintenance, administration of servers, database infrastructure and the supervision of systems administration staff.

Duties and responsibilities

• Manage a local team of Data Centre support staff and third parties to provide high quality business services.
• Responsible for all aspects of local data center operations including:

1. Employee growth/management and operational management
2. HVAC, Electricity, Racking, Cabling
3. Data Centre implementation & monitoring
4. Customer escalations
5. Server builds, maintenance, upgrades & replacements
6. Server & hardware replacements
7. Inventory
8. Emergency server repair
9. Patch management
10. Assistance with infrastructure project management

• Plan and manage resources required to deliver and manage local Data Centre services at agreed levels with business clients including liaison with other CIMM Divisions to ensure that incidents and problems and managed and resolved on an end-to-end basis
• To ensure the Data Centre's operations meet a very high standard and ensuring 100% availability, reliability and maintainability
• Data Centre Solutions are fit for purpose, are signed-off by the business and are implemented / deployed with no service outages and minimal issues / ongoing need for work
• Data Centre Solutions are accepted into support at the first time of asking. Emergency and failed changes in Production systems are minimized
• Service Levels for support ticket responses and turn-around times are met and continuously improved via trend analysis
• Strong client / stakeholder feedback as evidenced via CIMM customer surveys and voice of the customer feedback
• Voice of the Customer responses are base-lined and acted upon on at least a quarterly basis and reflected in the CSIP
• Achievement of ISO 20000 Certification for agreed CIMM IT Services
• Operations Management: Day-to-day service operations with Data Centre best practices and standards linked to ITIL disciplines such as incident, problem, change, capacity and business continuity and disaster recovery management.
• Policies and Procedures: Contributes to the development of detailed operational procedures required to run Data Centre operations in the mission critical environment. Implements the agreed procedures and measures and reports on adherence to them
• Implements policies, procedures, and associated training plans for Data Centre staff.
• Managed Services: Contribute to Data Centre service transformation for hosted services with provisioning and managing environment to business customers.
• Coaching and Training: Supervision, development, coaching and leadership of the Data Centre operational staff.
• Capacity Planning: Design and implement short and long term strategic plans to ensure Data Centre capacity meets existing and future requirements.
• Responsible for the overall day-to-day operational management of all Data Centers

Selection Criteria

Including desirable skills, knowledge and experience

• Degree in computer science, software development or related business fields and/or equivalent work experience.
• Professional Certification such as ITIL Expert (v3) (Intermediary – Operational Support and Analysis) and BS15000/ISO20000 Practitioner
• Typically has 5 to 7 years of IT and business industry work experience, with at least 3 years of leadership experience in managing Data Centre Operations.
• Dynamic and self-motivated leader to provide direction under complex conditions which often includes ambiguity and uncertainty
• The incumbent must be able to build trust amongst all their contacts, across all levels within the organization in order to build a foundation for long term relationships and information exchange
• Excellent knowledge of a range of Data Centre IT Services with particular emphasis on:

1. Electricity, monitoring, and HVAC systems knowledge.
2. Extensive change management and process & procedure reengineering experience.
3. Comprehend equipment specifications, contract terms and conditions and statements of work.

• Ability to work under pressure and hit deadlines.
• Excellent written and verbal communication is required
• Excellent interpersonal skills coupled with a collaborative managerial style
• Exceptional communication skills, including issue resolution, negotiation and conflict management
• A strong orientation towards goal achievement
• Has detailed practical knowledge of Service Management methodologies, tools and techniques with in depth knowledge of ITIL and ISO.
• Knowledge of various Information Technology platforms (Client/Server, Data Warehouse, Internet/Intranet, Electronic Commerce, Mainframe) and how each fits within and/or complements the enterprise architecture.

Document download

Data Centre Engineer (188 KB)

Apply online

Apply for this position

To apply for this position, you need to be national of one of AfDB member countries.

• Submitted by: Division Manager, CHRM1
• Approved by: Director, CHRM

Only applicants who fully meet the Bank's requirements and are being considered for interview will be contacted. Applicants will only be considered if they submit an online application, and attach a comprehensive Curriculum Vitae (CV). The AfDB President reserves the right to appoint a candidate at a lower level. The African Development Bank is an equal opportunities employer and female candidates are strongly encouraged to apply: www.afdb.org/jobs

Windows MS/Exchange Engineer, Tunis

• Position title:Windows MS/Exchange Engineer
• Grade: PL6
• Position N°:50000566 / 50000565
• Reference:ADB/13/146
• Publication date:11/10/2013
• Closing date:02/11/2013

Objectives

The principal activities of the Corporate Application Services Division are to ensure that the customer interface of email services, ERP and other system services, knowledge Management, internet, Intranet, database administration and all the software applications of the Bank fit the needs of the Institution and function in an efficient and cost effective manner.

Duties and responsibilities

Under the general supervision of the Division Chief of the Corporate Application Services and the Chief of System Engineer & DBA the incumbent will ensure the provision of specialist technical expertise in supporting , installing, testing, tuning, optimizing, diagnosing problems, repairing, upgrading and maintaining for all windows platforms including MS Exchange, active Directory , SharePoint, office automated systems both externally and internally supplied hardware and systems software such as operating systems, data management products, office automation products, embedded systems, and other utility enabling system.

The incumbent will carry the following duties:

• Ensure that organization's windows based computer and server systems are optimized to suit the business of the organization.
• Ensure that organization's computer and server systems are safe from internal and external hazards - personal, virus, etc.
• Install, maintain and support the organization's systems hardware, software and peripherals in line with Service Level requirements.
• Manage risks related to computer and server operations.
• Manage system hardware and software configuration items related to the computer and server operations
• Ensure that organization's computer and server systems are fully operational and functional, in line with Service Level requirements
• Install, maintain and support the organization's systems hardware, software and peripherals in line with Service Level requirements and in accordance with standards and project/operational requirements.
• Upgrade and maintain all windows platforms including MS Exchange, active Directory, SharePoint, and office automated systems.
• Involved in the full systems life cycle and assists with designing, coding, testing, implementing, maintaining and supporting application software that is delivered on time and within budget
• Integrate applications
• Participate in component and data architecture design, performance monitoring, product evaluation and buy versus build recommendations
• Produce requirement / system specifications
• Works on one or more projects as a project team member or occasionally as a project lead
• Manage risks related to server operations.
• Develop and use formal procedures to plan and test proposed solutions to service problems.
• Develop and use procedures for collection of critical information in the event of system hardware or software failure.
• Contribute to and maintain system standards.
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Understand and adhere to Bank's standard operating procedures.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Monitor databases to optimize database performance, resource use, and physical implementations of databases.
• Ensure proper security of all databases and their respective database management systems in accordance with security policies and procedures.
• Perform regular security monitoring to identify any possible intrusions.
• Install and test new versions of system software.
• Control and manage database configuration including installing and upgrading software servers and application tools, ensuring that version control procedures are observed, applying fixes, and maintaining supplier and user documentation.
• Ensure proper security of all databases and their respective database management systems in accordance with security policies and procedures.
• Implementing High Availability.
• Provide user support for Level 2/3 and above support issue escalations.

Selection Criteria

Including desirable skills, knowledge and experience

• At least an Engineering Degree or master degree in Computer Science, Information Systems, or related fields.
• Minimum of 5 years of relevant professional experience in ICT gained with similar multinational organization of major private or public institutions.
• Extensive knowledge and experience in Windows environments.
• Knowledge of Microsoft SQL server Database.
• Proficiency in networking and communication technologies: TCP/IP networks, WAN protocols, wiring and cabling, and network management solutions
• ITIL Foundation Certificate or PRINCE2 certification is desirable.
• Knowledge and experience of large IT infrastructure components (server, storage and network).
• Experience and/or knowledge with QoS implementation, VoIP, WAN switching and routing, load-balancing and application-delivery solutions.
• Strong analytical skills associated to capacity to solve problems.
• Excellent interpersonal skills, as well as ability to work under pressure, meeting competing deadlines
• Strong interpersonal skills; and strong analytical ability and supervisory skills.
• Strong teamwork skills.
• Ability to communicate in English and/or French or good working knowledge for other language.

Document download

Windows MS/Exchange Engineer (280 KB)

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Apply for this position

To apply for this position, you need to be national of one of AfDB member countries.

• Submitted by: Division Manager , CHRM.1
• Approved by: Director, CHRM

Only applicants who fully meet the Bank's requirements and are being considered for interview will be contacted. Applicants will only be considered if they submit an online application, and attach a comprehensive Curriculum Vitae (CV). The AfDB President reserves the right to appoint a candidate at a lower level. The African Development Bank is an equal opportunities employer and female candidates are strongly encouraged to apply: www.afdb.org/jobs

Intern, London

Ref: 50003168-1

Country: United Kingdom

City: London

Department: Banking

Business Unit: ICA Business Group (Industry, Commerce & Agribusiness)

Closing date for applications: 25 October 2013

Role Overview

The EBRD Agribusiness team has more than 15 years of experience in over 300 transactions across the EBRD countries of operation, which range from Central Europe to Central Asia. In 2012 the EBRD committed €874 million to 62 agribusiness projects across 24 countries. Total commitments in the sector, including commercial co-financing, amounted to €1.25 billion and represented around 10 per cent of the Bank's annual commitments.

Providing financial and technical support for the entire food chain, the EBRD also makes a significant contribution to policy dialogue, leading the way with its Private Sector for Food Security Initiative. The EBRD plays a constructive role in leveraging the EBRD's investor position to engage in policy dialogue inducing regulatory and institutional change to tackle supply side bottlenecks in food production, as well as constraints to food trade.

In the context of increased policy dialogue and Technical Cooperation (TC) efforts aimed at improving food security, the Agribusiness team is seeking an intern to work in the EBRD HQ office in London as part of the Agribusiness Team to provide support to increase the visibility of the Initiative and to assist the Team in the management of the TC operations across the EBRD countries of operations. The Intern will be reporting to the Director of Agribusiness and work closely with colleagues in the Agribusiness Team and across the Bank.

Responsibilities and Deliverables

Responsibilities and deliverables may include:

• Preparation of short case studies about successful TC and policy dialogue projects.
• Preparation of outreach materials and ad-hoc briefings when needed.
• Coordination of fundraising efforts with potential donors.
• Organization and support to the management of upcoming policy workshops in the EBRD region of operation.
• Assistance with the management of the agribusiness TC programme.
• Active coordination between different teams in the EBRD.
• Ad hoc assignments as requested.

Essential Skills, Experience & Qualifications

Required qualifications and skills include:

• A Master's in international relations, economics or a related field from a leading university.
• Excellent writdegree ten and oral communication skills in English.
• Experience in communications and donor relations would be particularly welcome.
• Knowledge of food security issues and knowledge of one or more languages of the region would be an advantage.

Competencies & Personal Attributes

• Excellent interpersonal skills and ability to work effectively in teams.
• Ability to plan and organise work unsupervised.
• Ability to work under pressure and meet tight deadlines.
• Ability to quickly assimilate information.
• Very good attention to detail.

Additional Website Text

The internship length is 3 months, starting ASAP until January 2013. The internship is available full time.

Business Analyst, Geneva

ISO is the leading provider of globally relevant, consensus-based International Standards. More than 19 500 ISO Standards improve quality and safety, facilitate global trade, disseminate technology and good business practice and, more generally, contribute to the sustainable development of the world economy. ISO is an international, non-governmental organization comprised of 164 national member bodies, and with a Central Secretariat of 160 staff based in Geneva, Switzerland.

Information Technology is a key enabler of our business and we currently have an opening within our ITES department in the ISO Central Secretariat (ISO/CS) for a

Business Analyst

As part of the International User Services Team, the Business Analyst will work with Members and Users around the world to ensure that they receive high quality solutions and excellent support.

He/she will be expected to work in partnership with our members, users, internal business users and our IT Development & Infrastructure teams to:

• lead or participate in projects, understand business problems and opportunities, agree requirements and specifications, recommend solutions;
• test systems and coordinate user acceptance testing to ensure systems meet business needs;
• provide classroom training to international end-users, develop user guides and training material;
• provide 1st level support to international end-user community through email, ensure clear and appropriate communication and efficient problem solving and follow-up;
• ensure that end user needs are considered appropriately in future IT planning.

As the successful candidate you will enjoy contributing to the work of a highly motivated, high-caliber IT group of around 20 people and interacting with our global client-base.

Your profile:

• You have gained at least five years' experience in a client-oriented, project-oriented IT related role, ideally in a global environment
• You have led projects and/or teams successfully
• You are able to understand both the business and the IT environment and align projects with IT and business strategies
• You have a demonstrated experience in working as a trusted partner with the business and influencing business direction
• You are a fast learner and enjoy continuous learning
• Experience in some of the following areas is an asset: publishing, workflows for publishing, providing / building online information systems, subscription models, communications & collaboration, CRM
• Experience in a standardization-related organization is an asset
• You're willing to travel internationally (around 10% of the working time)

Education and languages:

• University-level education
• Fluent in English (C1 level minimum)
• Knowledge of French, Spanish and other languages is an asset

Soft skills:

• Excellent analytical and organizational skills
• Ability to maintain a global view while multi-tasking at a more detailed level
• Clear and strong communicator
• Excellent customer service and team work

Entry date: immediate vacancy

If you feel you meet our requirements please email your application to jobs@iso.org (ref. ITES-BA) by 11 November 2013.

Please take note that we only can consider candidates with a valid work permit or EU candidates.

NB: It will not be possible to respond to applications not meeting the above-mentioned criteria.

Contacting our human resources team:

For any information about the employment opportunities at ISO, please don't hesitate to contact us at:

ISO Central Secretariat

Head, Human Resources Services

1, ch. de la Voie-Creuse

CP 56

1211 Genève 20

Switzerland