Human Resources Analyst, OHR Service Delivery, New York

HR ANALYST, OHR SERVICE DELIVERY

Location : New York, UNITED STATES OF AMERICA

Application Deadline : 24-Oct-13

Type of Contract : FTA International

Post Level : P-2

Languages Required :English

Starting Date : (date when the selected candidate is expected to start) 19-Nov-2013

Duration of Initial Contract : One Year

Expected Duration of Assignment : One Year (Renewable)

Background

UNDP's Strategic Plan 2014-2017 sets the scene for greater institutional effectiveness through improved management of financial and human resources in pursuit of results in a way which is sustainable within projected resources flows. This includes a new business model that promotes business development in order to strengthen UNDP's substantive relevance and demand for its services. Furthermore, in a resource constrained environment, UNDP's long-term financial sustainability calls for innovative thinking coupled with expanding the partnership base, mobilizing resources and generating revenue.

Within this context, the Office of Human Resources (OHR) in general and Staff Administration Services (SAS) in particular has extended the wide range of HR services beyond UNDP's workforce to a number of other UN organizations on a reimbursable basis, generating revenue to OHR's Reimbursable Services Funds on the basis of cost recovery with nine signed Service Level Agreements (SLAs). Currently serving a human resources base of approximately 31,000 UN personnel, SAS in Copenhagen, Denmark, is a Centre of Excellence with a ten year legacy of providing HR Services to the UN system. Furthermore, UNDP offers its expansive online learning management services to over 15,000 users from across the UN system. Recognizing this opportunity in the context of the new business model, OHR is exploring opportunities to further develop the concept of services offered to UN organizations with clear performance indicators and financially profitable targets. This includes exploring the scope of the service portfolio beyond the current UN organizations.

To meet this objective, OHR has established the position of HR Analyst, OHR Service Delivery. In close collaboration with the Chief, Strategic Planning, the incumbent of the post will be responsible for reviewing, analyzing and planning business development opportunities, operations and finances and support the ongoing efforts to further reinforce OHR's Service Delivery Model. Focus will lie on strengthening the current business model with a view to exploring and developing ways in which it would become more strategic towards ensuring that this growth opportunity is fully harnessed and leveraged in the interest of UNDP's financial sustainability objective.

Duties and Responsibilities

Summary of key functions:

• Reviewing and analyzing business development opportunities for OHR;
• Under the guidance of the supervisor, Chief, Strategic Planning, support the development of a strategic business model for OHR's Service Delivery Model as well as a marketing and communications plan;
• Collection and analysis of internal and external data, as well as assisting in the development of metrics to support OHR Service Delivery;
• Serve as focal point for potential new clients and serve as primary liaison with designated HR Service Delivery Focal Points to track client satisfaction;
• Participate in the implementation of various organizational effectiveness initiatives interventions, under the guidance of the Chief, Strategic Planning.

Reviewing and analysing and business development opportunities:

• Working with Operations Advisor, OHR and Chief, Strategic Planning assist in further developing current services portfolio of OHR beyond existing channels such as Staff Administration and Learning Services;
• Contribute to the development of a maturity model for UNDP's approach to HR service delivery working closely with the Operations Adviser, OHR;
• Analysing and developing plans together with responsible managers to ensure each services portfolio has strategic operational and finance plans to enable implementation and develop a framework for capturing this information consistently.

Devising a strategic marketing and communications plan for OHR's Service Delivery Model:

• Contribute to design of a framework for HR Service Delivery which maximises synergies of all service offerings within OHR in close collaboration with the Operations Adviser, OHR;
• Develop a marketing strategy for HR Service Delivery in close collaboration with the Chief, Strategic Planning and OHR Communications Specialist;
• Develop communications and marketing tools for addressing potential new client needs as a basis for standard as well as customised offerings. In close collaboration with OHR colleagues contribute to cultivating a client centric organisation that is conducive to high productivity.

Collection and analysis of internal and external data, as well as development of metrics to optimise the business case for HR Service Delivery:

• Conduct research on strategic HR matters to identify trends and risks in global HR management with particular focus on best practices in global service delivery;
• Conducts and presents research findings of external and internal best practices in global shared services to support the business case for HR service delivery;
• Participates in best practices sharing and benchmarking with other HR Organizations worldwide, including UN common system, public and private sector.

Serve as focal point for potential new clients and primary liaison with HR Service Delivery Focal Points to ensure alignment:

• Act as focal point for all matters pertaining to the business development side of HR Service Delivery;
• Coordinate and attend new client meetings as appropriate;
• Serve as focal point for potential new clients and primary liaison with designated HR Service Delivery Focal Points to ensure alignment.

Participate in the implementation of various organizational effectiveness interventions, under the guidance of the Chief, Strategic Planning:

• Contribute to the implementation of corporate and OHR project activities with appropriate project partners. e.g. UNDP Strategic Plan, UNDP People Strategy;
• Contribute to the continuous evaluation of the impact of new OHR initiatives and programmes as designated.

Impact of Results

The work of the HR Analyst, Resource Mobilization entails working in collaboration with OHR colleagues to support the implementation of UNDP's Strategic Plan and its vision. In particular the incumbent will work with the Chief, Strategic Planning, the Operations Advisor OHR and the OHR Communications Specialist and be the focal point for developing UNDP's market exploration and engagement strategy to become the UN HR Service Deliverer of Choice. The anticipated impact of this role is significant in terms of potential revenue gains for OHR as well as in the strengthening of existing partnerships and creation of new ones.

Competencies

Functional Competencies:

Promoting Organizational Change and Development

Assisting the individuals to cope with change

• Develops communications and programmes to assist business units in their adaptation to changing environment;
• Provides counseling and coaching to colleagues who are dealing with change Assists in the development of policies, communications, and change strategies;
• Performs appropriate work analysis and assists in redesign to establish clear standards for implementation.

Strategic Alignment of Management Practice:

Identifying best practice, analyzing information

• Gathers and analyzes information on best practices in the relevant management practice in his/her area of responsibility within and outside the UN System (for UN coordination) and makes recommendations on their application;
• Understands the organizational structure, knows key functional and operational areas of organizational units and delivers management systems and services according to their unique requirements;
• Gathers and analyzes management information to meet current and future organizational priorities and goals;
• Establishes and uses contacts throughout the organization to ensure increased understanding of policies and practices in supporting organizational goals.

Innovation and Marketing of New Approaches:

Level 2: Developing new approaches

• Seeks a broad range of perspectives in developing project proposals;
• Generates for regional and innovative ideas and effective solutions to problems;
• Looks at experience critically, drawing lessons, and building them into the design of new approaches;
• Identifies new approaches and promotes their use in other situations;
• Documents successes and uses them to project a positive image;
• Creates an environment that fosters innovation and innovative thinking;
• Makes the case for innovative ideas from the team with own supervisor.

Design and Implementation of Management Systems:

Designing and implementing management system

• Carries out research into existing systems to identify best practice and make recommendations to management on applicability to UNDP;
• Refine and enhances existing systems by leading and coordinating systems development;
• Makes recommendations regarding design or operation of systems or programmes within organizational units
• Identifies and recommends remedial measures to address problems in systems design or implementation;
• Conducts system assessment to improve development of systems design and operation.

Building Strategic Partnerships

Maintaining a network of contacts

• Maintains an established network of contacts for general information sharing and to remain up-to-date on partnership related issues;
• Analyzes and selects materials for strengthening strategic alliances with partners and stakeholders;
• Establishes and nurtures positive communication with partners.

Job Knowledge / Technical Expertise:

In-depth knowledge of the Subject-matter

• Understands more advanced aspects of primary area of specialization as well as the fundamental concepts of related disciplines;
• Serves as internal consultant in the area of expertise and shares knowledge with staff;
• Continues to seeks new and improved methods and systems for accomplishing the work of the unit;
• Keeps abreast of new developments in area of professional discipline and job knowledge and seeks to develop him/herself professionally;
• Demonstrates comprehensive knowledge of information technology and applies it in work assignments;
• Demonstrates comprehensive understanding and knowledge of the current guidelines and project management tools and utilizes these regularly in work assignments.

Client Orientation:

Contributing to positive outcomes for the client

• Anticipates client needs;
• Works towards creating an enabling environment for a smooth relationship between the clients and service provider;
• Demonstrates understanding of client's perspective;
• Keeps the client informed of problems or delays in the provision of services;
• Uses discretion and flexibility in interpreting rules in order to meet client needs and achieve organizational goals more effectively;
• Solicits feedback on service provision and quality.

Core Competencies:

• Ethics and Values;
• Organizational Awareness;
• Developing and Empowering People / Coaching and Mentoring;
• Team player;
• Communicating Information and Ideas;
• Self-management and Emotional intelligence;
• Conflict Management / Negotiating and Resolving Disagreements;
• Knowledge Sharing / Continuous Learning;
• Appropriate and Transparent Decision Making.

Required Skills and Experience

Education:

• Master's Degree or equivalent Advanced Degree in Human Resources, Business Administration, Marketing or a related field of expertise.

Experience:

• A minimum of two years of working experience in human resources, business development, strategy, marketing and communications or other relevant field required;
• Experience from the United Nations system and/or UNDP would be an advantage as would experience from private sector.

Language Requirements:

• Fluency in English with strong communications and drafting skills. Proficiency in a second UN working knowledge is an asset.