Business Analyst, Geneva

ISO is the leading provider of globally relevant, consensus-based International Standards. More than 19 500 ISO Standards improve quality and safety, facilitate global trade, disseminate technology and good business practice and, more generally, contribute to the sustainable development of the world economy. ISO is an international, non-governmental organization comprised of 164 national member bodies, and with a Central Secretariat of 160 staff based in Geneva, Switzerland.

Information Technology is a key enabler of our business and we currently have an opening within our ITES department in the ISO Central Secretariat (ISO/CS) for a

Business Analyst

As part of the International User Services Team, the Business Analyst will work with Members and Users around the world to ensure that they receive high quality solutions and excellent support.

He/she will be expected to work in partnership with our members, users, internal business users and our IT Development & Infrastructure teams to:

• lead or participate in projects, understand business problems and opportunities, agree requirements and specifications, recommend solutions;
• test systems and coordinate user acceptance testing to ensure systems meet business needs;
• provide classroom training to international end-users, develop user guides and training material;
• provide 1st level support to international end-user community through email, ensure clear and appropriate communication and efficient problem solving and follow-up;
• ensure that end user needs are considered appropriately in future IT planning.

As the successful candidate you will enjoy contributing to the work of a highly motivated, high-caliber IT group of around 20 people and interacting with our global client-base.

Your profile:

• You have gained at least five years' experience in a client-oriented, project-oriented IT related role, ideally in a global environment
• You have led projects and/or teams successfully
• You are able to understand both the business and the IT environment and align projects with IT and business strategies
• You have a demonstrated experience in working as a trusted partner with the business and influencing business direction
• You are a fast learner and enjoy continuous learning
• Experience in some of the following areas is an asset: publishing, workflows for publishing, providing / building online information systems, subscription models, communications & collaboration, CRM
• Experience in a standardization-related organization is an asset
• You're willing to travel internationally (around 10% of the working time)

Education and languages:

• University-level education
• Fluent in English (C1 level minimum)
• Knowledge of French, Spanish and other languages is an asset

Soft skills:

• Excellent analytical and organizational skills
• Ability to maintain a global view while multi-tasking at a more detailed level
• Clear and strong communicator
• Excellent customer service and team work

Entry date: immediate vacancy

If you feel you meet our requirements please email your application to jobs@iso.org (ref. ITES-BA) by 11 November 2013.

Please take note that we only can consider candidates with a valid work permit or EU candidates.

NB: It will not be possible to respond to applications not meeting the above-mentioned criteria.

Contacting our human resources team:

For any information about the employment opportunities at ISO, please don't hesitate to contact us at:

ISO Central Secretariat

Head, Human Resources Services

1, ch. de la Voie-Creuse

CP 56

1211 Genève 20

Switzerland